Frequently Asked Questions

Do You Ship Internationally?

Many sellers provide worldwide shipping. To confirm your shipping destination, please view the product description or contact the seller directly .

How Long Will It Take To Get My Package?

Depending on where you currently reside, your parcel should arrive in 1-4 weeks. You may login to your account and track the order.

Why My Shipping Take a Long Time?

All items are shipped by sellers, so it may take some time to reach your place. Rest assured, you will receive your item as described or you will get full money back.

Do I Need To Pay Duties and Taxes?

Goods sold by fantta fall under delivery duties paid (DDP) and all relevant VAT and customs duties should be already included in the prices shown on the website. However, if you still encounter any issue, please contact support. 

What Payment Methods Are Accepted?

We offer payment by credit card, as a convenience for our customers. We accept VISA, MasterCard, Discover, American Express, and PayPal.

Do You Store My Credit Card Information?

We only use Paypal or Stripe for your credit card payments. None of your card information is stored on our servers. Due to an increasing volume of internet hacking attempts, we believe this is the best way to protect our customers' information.

How Can I Cancel Or Change My Order?

Depending on your order status, you may be able to cancel or change the order. Please contact the seller directly. If the seller is unreachable, please email ticket@fantta.com. A ticket will be created for your convenience.

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How Do I Track My Order?

Please simply login to your account to view your current order status.

How Can I Return a Product?

If there is any defect in the product you received, please contact the seller directly. If the seller is unreachable, please take one or more pictures of the product and send an email to ticket@fantta.com. A ticket will be created for your convenience and we will handle the rest.